Question
Serendebyte Inc
IN
Last activity: 13 Apr 2017 5:35 EDT
Applying a constraint based on Customer Preference
We need help on understanding was that Contact Policy can be defined at the organization level. Can you please elaborate a bit on how to control a campaign correspondence based on individual customer preferences such as 'only send me an email once per week'?
In our case, the correspondence to customer will be sent out using both outbound campaigns and multi-channel campaigns.
Virtusa
IN
Not sure Schedule emailing is possible for outbound emails. But you can do this with SLA or Wait shape in flow.
With Wait Shape:
1. Capture the customer preference.
2. Set the Datatime into a property based on customer.
3. Place the wait shape before Email utility.
3. Select timer in the waitshape and use data time property to process the flow.
SLA:
Use wait WB(to reach till data time property capture based on customer preference) before email utility.
Thanks,
Kiran.