Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Susan Barclay (SusanB4261)
Bank of New York Mellon

Bank of New York Mellon
US
SusanB4261 Member since 2007 3 posts
Bank of New York Mellon
Posted: Nov 30, 2016
Last activity: Dec 7, 2016
Posted: 30 Nov 2016 15:12 EST
Last activity: 7 Dec 2016 8:38 EST
Closed

V7.1.5 Portal Display issue

My operators sporadically experience an issue where the Operator gadget displaying their name and the Switch Apps/Portals options is missing along with the Search box also missing. We are running V7.1.5 on IE9. I had the operator clear cache, start a new session, and no better result. It eventually does come back but no explanation as to why it works and then doesn't work. Attached is a shot of the portal and the OOB property used to drive the Operator gadget. Any thoughts?

To see attachments, please log in.
User Experience

Posted: 7 years ago
Posted: 30 Nov 2016 20:48 EST
Rincy Rappai (RINCYRAPPAI)
PEGA
Principal Software Engineer DevSecOps, Application Security
Pegasystems Inc.
IN

Hello Susan, 

Thanks for posting your query in PSC :)

Could you share the screenshots of working and non-working scenario.

Regards,

Rincy

To see attachments, please log in.
Posted: 7 years ago
Posted: 7 Dec 2016 8:38 EST
Susan Barclay (SusanB4261)
Bank of New York Mellon

Bank of New York Mellon
US

I attached the screenshot of the non-working session. And, I was incorrect in my original statement--it never works for this user.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice