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 John Paul Raja Christu Raja (JohnPaulRaja,C) Maantic Inc Consultant
Maantic Inc
US
JohnPaulRaja,C Member since 2011 277 posts
Maantic Inc
Posted: September 1, 2016
Last activity: September 8, 2016
Posted: 1 Sep 2016 16:41 EDT
Last activity: 8 Sep 2016 21:33 EDT
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When switching portal in pega 7.1.6 facing display issue

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Have two portals with skin A and B.  lanched first portal and switched to second portal - here in second portal, first portal skin displayed. how to resolve the issue.

 

***Updated by moderator: Lochan to add Category***

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Posted: 5 years ago
Posted: 6 Sep 2016 5:38 EDT
Santanu Bhattacherjee (Santanu) PEGA Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Hello

This sounds like a classic case of browser cache issue.

Can you try clearing browser side cache and relaunch the portal and check

Also, when you are saying Skin A and B and Portal A and B , are they all built under the same ruleset ?

Worth checking this support article as well : https://community.pega.com/support/support-articles/switching-portals-results-ui-wrong-portal

We'd prefer it if you saw us at our best.

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