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Question

 Dillo Daniel (DILLOPDANIEL)
Tech Mahindra
Mr.
Tech Mahindra
CA
DILLOPDANIEL Member since 2012 2 posts
Tech Mahindra
Posted: Oct 28, 2016
Last activity: Nov 10, 2016
Posted: 28 Oct 2016 16:42 EDT
Last activity: 10 Nov 2016 8:11 EST
Closed

Reference the Calendar Instance in Work Basket

WO reaches an assignment  where SLA is defined and the WO is routed to the Work Basket .  I have defined the Calendar  to the Work basket . 

How can i get the SLA to be claculated based on the Calender mentioned in Work Basket taking the precedence over the calender mentioned in the Operator Instance?

Note: "Only calculate using business days"  checkbox is checked for the SLA

***Updated by Moderator: Marissa to update categories***

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Case Management

Posted: 8 years ago
Posted: 10 Nov 2016 8:11 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

So you want the SLA to be triggered while the assignment is in the user worklist but at the same time wants it to follow the calendar that you defined in the workbasket level ? Is my understanding correct ?

If this is your requirement, then I would like to suggest you to revisit the idea as it might create some confusion with the user for sure. 

 

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