Moving work objects to work baskets
I am new to Pega and having trouble with some of the development tasks. While the user is working on a case, they should have the option to go into 'Actions' (for case wide actions) and transfer the case (i.e. work object) to a new work basket from a dropdown. I have a dropdown that displays all workbaskets but I am unsure of how to take the specific case the user is in and transfer it to a new Work basket.
This needs to happen after the user clicks submit. So I am creating an event on click and need to add an action... which action would best be used to transfer the case?
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
IN
Hi ,
Below are the approaches you can try:
1. Pega provides an OOTB Flow Action Transfer. This flow action calls activity rule ReAssign. This activity reassigns the work item to a different operator's worklist or to a workbasket.
2. You can alsocall pxTransferAssignment activity which can be used just by passing Assignment key as a parameter.
Please let me know if this helps.
Regards,
Vikash