Question
msg systems
DE
Last activity: 12 Aug 2016 9:31 EDT
After restart of Agent SLA WorkItem is in the same place in the flow
Hi Community,
while testing DataMigration from Pega6 to Pega7 we stop all agents on both platforms, SLA Agent was 1 of them.
After starting the agents i expect the workitems father work.
It seems that workitems waiting in an sla to process in the flow, when sla is stopped, do not process father in the flow, after we start the sla Agent, if the time is passed during sla agent ist stoppt.
Anybody know what to do? How Iems can process father?
many thanks
Annemarie
Here the config. of the SLA: See Attached File
***Updated by Moderator: Lochan. Removed user added helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***
Pegasystems Inc.
FR
Hello,
The best approach is to check the SLA broken Queue to understand where the problem is coming from. Have a look to this video maybe if you don't know how to do it:
https://community.pega.com/video-library/support-guide-how-troubleshoot-sla-broken-queue-entries