Question
Cognizant
IN
Last activity: 25 Jul 2016 10:00 EDT
How to assign a case for approval to a work basket,where user can pick any case and approve/reject it.
How to assign a case for approval to a work basket,where user can pick any case and approve/reject it.
***Updated by moderator: Lochan to add Categories
Pegasystems Inc.
IN
Hi Praveen,
Can you specify the PRPC version you have been using ?
If it is 7.2 , we have a smart shape 'Approval' where you can define the conditions under which a case requires approval and who performs each approval .
Pegasystems Inc.
IN
Hi Praveen,
You can also use routing in Assignment shape and select Workbasket from the dropdown and route to the workbasket available in your application. In case if you select option as Custom you will get an option to select your Assignment type and also to select the Routers as per your requirement. I have attached both the screen prints.
Regards,
Ravi
Cognizant
IN
Hi Ravi,
Can we able to route the entire Approval flow to a specific work basket? situation is like this i am creating a case and do some manipulations and routing it to admins work basket.If Admin logs in he should able to pick it from his basket and when he clicks on it the approve screen with notes should appear.
Pegasystems Inc.
IN
This is a duplicate of: How to assign a case for approval to a work basket,where user can pick any case and approve/reject it
Closing this thread. Please continue the discussion in the other post!
Regards,
Lochan | Community Moderator | Pegasystems Inc.