Question
Cognizant Technology Solutions India Ltd.
ES
Last activity: 17 Apr 2016 4:40 EDT
COUNTRY SPECIFIC RULE CHANGES--APPROACH
I have a case type where some country specific rule change is needed what approach should be better?
- One case type is there.
- Same case will be used for all countries.
- There are few countries where the generic flows need some modification.
- So for each country should we create a worktype which will inherit from workpool?
- Or the circumstance rule with the country property will be fine?
Accepted Solution
Pegasystems Inc.
IN
Hi Tarini, Good morning!
as discussed above and my two cents...
- defining classes for each country would be helpful
- polymorphically based on page class/via DCR pattern invoke the business flow.
to implement the use case we can...
- circumstance the rule
- apply when conditions
- include the section at run time using property reference.
Please share your thoughts/comments, Thank you!
psahukaru
Pegasystems Inc.
IN
Hi, This is like an implementation question, rather than a support question. So, we need to understand bit more about the application to give an appropriate suggestion to this. All the approaches mentioned by you are apt, but they have a usecase on when which would suite better. For example, circumstancing would be easier to maintain when the countries are like 2-3. If the countries are like 30-50 or even more than circumstancing might not be a good option.
Pegasystems Inc.
US
I am guessing Circumstancing should work here. Like Chaitra mentioned a few more details will help.
If you have access to the CSA / CSSA courses you can probably revisit the one on Circumstancing to check if that'll help.
Cognizant Technology Solutions India Ltd.
ES
Hi ,
The requirement is as described below
- The application has 3 region and each region has approx 30 country.
- But the case is same for all region and country.
- Some UI specific visibility condition may differ country to country.
- Current approach is develop everything in Common framework
- There are three different work pool for three different regions with separate db table.
- Now question is how the country specific changes will be implemented?
Thanks in advance for suggestions.
Accepted Solution
Pegasystems Inc.
IN
Hi Tarini, Good morning!
as discussed above and my two cents...
- defining classes for each country would be helpful
- polymorphically based on page class/via DCR pattern invoke the business flow.
to implement the use case we can...
- circumstance the rule
- apply when conditions
- include the section at run time using property reference.
Please share your thoughts/comments, Thank you!
psahukaru