Question
Getting the "Error sending email: ** Caught com.sun.mail.smtp.SMTPSendFailedException" while sending the mail.Can anyone tell the reason for this and how to rectify?
Hi Nicholas,
I am using 7.1.8 version and I tried this first time. Actually I created Email account,there sender and receiver connectivity was successful.After creating the case,in attachments I clicked on correspondence and I am getting the above mentioned error.
Is there a corresponding error in the PegaRULES log file? If so, can you provide it?
You can also update the following logger to debug level logging and this may provide further details in the log:
com.pegarules.generated.pega_integrationengine_default
Hi Krishna,
I recently edited a PDN article, which had the same error message. Maybe this article might help you. I've pasted the link below. However, this article was written for an issue in PRPC 6.2 SP2.
https://community.pega.com/support/support-articles/unable-send-email-configuring-smtp-server
Further to Prathap's suggestion: since you are using Gmail here: see this link also (which also list the 587 Port Number, or the alternative 465):
https://support.google.com/mail/troubleshooter/1668960?hl=en
You will also need to enable 'starttls' (I believe this is labelled 'Use SSL' in the PRPC Email Account Rule form).
Additionally (as per other suggestions here): if this still doesn't work : you probably should aim to get a Java Stack Trace (and possibly even SMTP debug) information in order to troubleshoot further.
You should have a 'test connection' button on your Email Account Form in the PRPC Designer Studio - if it is failing to connect - check the PegaRules.log for errors.
You can also enable DEBUG logging for the PRPC 'SendEmail' function (in the 'Default' Library) - use SMA (AKA 'prsysmgmt') to enable DEBUG for the library functions. (From memory: I believe you have to enable DEBUG at the library level rather than at the level of a single function, but I could be wrong).
Cheers
John