Question
virtusa
IN
Last activity: 24 May 2016 7:16 EDT
routing
i have a req where i have one manager and ten people and manager should be able to route to one of the people where status is available for a particular person and we have all the data of the people in the data tables how can we do that??/
Pegasystems
US
Use a decision shape on your flow to look at the status for particular people and branch to different routing choices in the flow according the status. /Eric
virtusa
IN
thanks eric for the solution but if it is ten people its ok but in future the number of people under manager increases then it becomes a complex task to achieve and a performance issue can u suggest me any other way
Pegasystems Inc.
GB
Do you want the operators to select from a list of available operators to route to?
You could use a Data Page to hold the list of available operators from the data table, and use this as the source for a drop down. You would then use the property value of the dropdown to route the work.