Question
virtusa
virtusa
IN
virtusa
Posted: May 23, 2016
Last activity: May 24, 2016
Last activity: 24 May 2016 7:16 EDT
Closed
routing
i have a req where i have one manager and ten people and manager should be able to route to one of the people where status is available for a particular person and we have all the data of the people in the data tables how can we do that??/
Posted: 9 years ago
Pegasystems
US
Posted: 9 years ago
virtusa
virtusa
IN
thanks eric for the solution but if it is ten people its ok but in future the number of people under manager increases then it becomes a complex task to achieve and a performance issue can u suggest me any other way
Posted: 9 years ago
PEGA
Pegasystems Inc.
GB
Do you want the operators to select from a list of available operators to route to?
You could use a Data Page to hold the list of available operators from the data table, and use this as the source for a drop down. You would then use the property value of the dropdown to route the work.
Use a decision shape on your flow to look at the status for particular people and branch to different routing choices in the flow according the status. /Eric