Discussion
Capgemini
US
Last activity: 19 Oct 2015 8:00 EDT
Unable to open assignee's Data-Admin-Operator-ID record System
My child case has a workbasket with an SLA, when the deadline is reached it advances the flow with ResumeFlow activity to reach an operator's assignment. The assignment is not reached and the agent queues the queue as Broken Process, with the message "Unable to open assignee's Data-Admin-Operator-ID record System". The same happens for a workbasket assignment.
PRPC Version 6.2. SP1
Any idea about solving this?
NIIT Technologies Limited
AU
Create an operator specific for agent.
If the current operator on pxRequestor page is 'System', override CurrentOperator data transaform which initializes the 'Initiator' work party to use your new operator as WorkPartyUri.
Thanks.
Skandiabanken
SE
Hi Ravi,
we are facing the similar issue ,desipte of having the below condition in CurrentOperator Data transform.
.pyWorkPartyUri=
@if(@isBatchRequestor(tools), "[email protected]", pxRequestor.pyUserIdentifier).
Assingment has been configured with Route To as "Current Operator" .
Would assignment be routed to the user based on work party details or pxRequestorPage?
Pega version:7.1.6