Discussion
Pegasystems Inc.
IN
Last activity: 6 Apr 2018 19:26 EDT
Unable to Upgrade workAreaControl
User has upgraded to 7.1.7 from 6.x . In 6.x user was using WorkArea control and after upgrade user faces an issue where on click of close icon on the work object the work object is not getting closed.
This is a know issue and the probable resolution was to upgrade the WorkArea control to DynamicContainer.
Found the below PDN links for resolution
https://pdn.pega.com/support-articles/blank-screen-while-closing-portal-work-object-tab
https://pdn.pega.com/support-articles/puic-getting-blank-screen-closing-work-object
Now the concern is that ideally user should have the below screen to upgrade
but the Upgrade now button is disabled as below
In the below PDN article found a reason for this
https://pdn.pega.com/upgrading-work-area-controls-dynamic-containers
and checked all the above steps but still the button is disabled.
Can someone let me know if there is any alternate approach to upgrade? or if there is any step that I need to perform to enable that "Upgrade now" button.
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