Spam mail filtering
Is there any OOO functionality to identify if incoming mail is spam?
Can we provide any criteria to define spam mails?
Pegasystems Inc.
US
Hello,
Your query has been submitted to subject matter expert(s) in the hope we can get you an answer soon. Someone will check back on this post in the next 24-48 hours to see if the SME has responded. Thank you for your patience.
Kind regards,
Bob Lloyd
PDN and Pega Academy Self-study Forums Support Team
Pegasystems Inc.
US
Hi,
We can see two options to dealing with spam:
- Define the spam-criteria in the process itself using rules and handle them in Pega. Unfortunately there is no OOTB functionality available for this.
- Do the spam filtering outside of Pega and only process emails that are marked as non-spam (by e.g. listening to a filtered inbox).
Hope this helps,
Regards,
Henry
Pega Academy
Coforge DPA
AU
Nordea
DK
You can use a decision rule (e.g. a Decision Table) to define the spam criteria. It is then possible to route the spam emails for special handling. As you already pointed out, depending on your use case it might be hard to define the criteria.