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 China Chiranjeevi Kothi (Chiranjeevi12)
VIRTUSA
SENIOR TECHNICAL LEAD
VIRTUSA
IN
Chiranjeevi12 Member since 2014 30 posts
VIRTUSA
Posted: Jun 5, 2015
Last activity: Jun 18, 2015
Posted: 5 Jun 2015 5:41 EDT
Last activity: 18 Jun 2015 3:40 EDT
Closed

Removing the case form manager portal using Bulk Action "Withdraw Item"

Hi All,

 

In Case Manager portal, if i want remove case using bulk actions like, Withdraw item. its an OOTB Local Flowaction "pyWithdrawFromNav".

I'm using this bulk action "Withdraw Item" to removing the cases from the manager portal,  my cases as well my work list and i need to change the status of the Case to "Reosve-WithDraw".

Here i'm unable to remove the cases from the manager portal by using this OOTB Local flowaction "pyWithdrawFromNav".

 

Can any one please help me out from this issues. Please refere blow content for understanding the issue.

I gone through this issue, In this flowaction of the post processing one activity is there i.e Work- • pyInvokeForceWithdraw .

and in side this activity one more activity is there i.e Work- • pxForceCaseClose . in this activity 8in the step:13 commit is there with some when condition is there . here When condition allways setting to False. this is the reason i'm unable to remove the case and change the status of the case .

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Case Management

Posted: 9 years ago
Posted: 11 Jun 2015 11:11 EDT
Ken Marin (MARIK)
PEGA
Fellow, Software Architect, Services Engineering
Pegasystems Inc.
US
Actually, bulk processing issues its own commit after each row's flow action has been executed, so the skipping of step 13 shouldn't be the issue. What version of the software are you on?
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Posted: 9 years ago
Posted: 17 Jun 2015 14:27 EDT
Ken Marin (MARIK)
PEGA
Fellow, Software Architect, Services Engineering
Pegasystems Inc.
US
So there are some fixes in this area of the product in 7.1.6, but I think your best bet is to contact Pega Support.
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