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Discussion

 Priyadarshan Mohan (Priyadarshan)
TTEC Digital
Lead System Architect
TTEC Digital
CA
Priyadarshan Member since 2015 2 posts
TTEC Digital
Posted: Nov 3, 2022
Last activity: Nov 10, 2022
Posted: 3 Nov 2022 11:47 EDT
Last activity: 10 Nov 2022 13:27 EST
Closed

Pega Web Messaging Spell Check

In the recent web messaging 8.7, the spell checker feature is removed. It couldn't be added to the agent chat since the chat is converted into a final control.

Could this feature be added back in the upcoming version release an optional configuration?



***Edited by Moderator Marije to add Idea tags***
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Pega Customer Service 8.7
Chat and Messaging
Manufacturing
Lead System Architect
Idea

Posted: 2 years ago
Posted: 9 Nov 2022 13:46 EST
Mireille Dallaire (MireilleDallaire)
PEGA
Senior Software Quality Engineer, Customer Service Digital
Pegasystems Inc.
CA

Hello @Priyadarshan! Please refer to https://support.pega.com/question/spell-check-feature-live-chat-customer-service, I believe this is the previous functionality you were referring to?

Kind regards, 

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Posted: 2 years ago
Posted: 10 Nov 2022 13:27 EST
Priyadarshan Mohan (Priyadarshan)
TTEC Digital
Lead System Architect
TTEC Digital
CA

@MireilleDallaire Yes, RTE is converted to a non-auto generated section. It doesn't have the params to enable spell checker. Is there any other way Pega recommends to add it back? It is required for agents to use the feature.

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