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Serendebyte Inc
CA
Posted: November 3, 2022
Last activity: November 10, 2022
Last activity: 10 Nov 2022 13:27 EST
Pega Web Messaging Spell Check
In the recent web messaging 8.7, the spell checker feature is removed. It couldn't be added to the agent chat since the chat is converted into a final control.
Could this feature be added back in the upcoming version release an optional configuration?
***Edited by Moderator Marije to add Idea tags***
Posted: 4 months ago
Pegasystems Inc.
CA
Hello @Priyadarshan! Please refer to https://support.pega.com/question/spell-check-feature-live-chat-customer-service, I believe this is the previous functionality you were referring to?
Kind regards,
Posted: 4 months ago
Serendebyte Inc
CA
@MireilleDallaire Yes, RTE is converted to a non-auto generated section. It doesn't have the params to enable spell checker. Is there any other way Pega recommends to add it back? It is required for agents to use the feature.