Discussion
Capgemini India Private LTD
IN
Last activity: 26 Mar 2018 6:59 EDT
Operator page becomes blank after login through windows LDAP
SUMMARY
User is not able to see the OperatorID page in the clipboard, when logged in through LDAP. But the same is working fine without LDAP. OperatorID page is available in Standard thread page, but it is not visible in the Tab thread.
ROOT CAUSE
The root cause of this problem is a defect in Pegasystems’ code or rules as per PDN article somewhere. This bug was introduced in Pega 7. The tools.getRequestor().getPage() API must create a page at requestor level, if page is not already present.
RESOLUTION
Just add the below java code as a first step in the LDAP authentication activity. It will create a OperatorID page at requestor level.
tools.getRequestor().getPage("OperatorID");
***Updated by moderator: Lochan to tag post as discussion; add group tag***
Pegasystems Inc.
IN
Here is the related support article PrashantL1872 mentioned in the description above-
Missing OperatorID page in Clipboard logged in via LDAP