Question
IP australia
AU
Last activity: 7 May 2019 3:12 EDT
Portal screen becomes blank
We have a scenario where the user completes a case and we show the review harness. User then clicks on the X button on the window and the portal screen becomes blank.
Same scenario happens when the user clicks on a close button while working on a case.
This is happening randomly. 2/3 times a day.
***Edited by Moderator Marissa to update platform capability tags***
Pegasystems Inc.
IN
Hi,
You would need to check logs at that time. Check for the errors, Rule not found or cache issue during the time should give more idea.
Thank You
Pegasystems Inc.
US
Also, check for Console errors & Network Trace. If you are able to reproduce the issue consistent, please do a trace and check if there are fail steps.
Pegasystems Inc.
IN
As you don't see anything in logs, as Rachit suggested best way would be to see console and network tab if possible. Console should have a js error when issue occurs. If you can capture that you would have fair idea. Saving the webpage and identifying the css that were not loaded would have helped if the page was at least partially loading . So best way would be to see console when issue occurs.
Myknowtech B.V
NL
We are facing the same issue.
It is happening only after upgrade 7.3.0
No errors in logs. Activity TheadClose (spell mistake by Pega developers) is NOT getting invoked.
we are studying fiddlers traces for network and console, no clue for three days!!
@DIVAKARJEY12, is your system is 7.3
Pegasystems Inc.
IN
Hi,
We have faced the same issue in mashup but in pega portal its working,we applied below solution to overcome from this issue.
defined below attribute in div tag and onclose we are calling a java script function.
data-pega-event-onclose = "onCloseFunc"
function onCloseFunc(pID) {
pega.web.api.doAction("Orders","load");
return true;
}
So probably you can can run above script on close.
Regards,
Vinay
Wipro
IN
Please check below rule do you have in your application.This will fix the issue.
Pega-Desktop : 07-10-36 - RULE-FILE-TEXT WEBWB PEGA_DESKTOP_SUPPORT!JS
#20180505T130951.514 GMT
Thanks,
Hussain