I think it's not possible to attach an email from outlook using drag and drop. 

You have to save and then attach.

Needs a manual step to save .msg before drag and drop :)

its possible, which version of Pega you are using??

Hi, we are on 7.1.8. Thanks

I tried in 7.1.8. I wasn't able to attach the email using drag and drop feature without saving the email to local system.

Can you suggest what are the steps to achieve the same?

In 7.1.8, its not working.... its working until 7.1.6. I heard that Pega is not supporting drag and drop from outlook as they are trying to get away from ActiveX controls.

@JaydevDoshi- Could u please share the PRPC version u using?

thanks

Sharad

from 7.1.8, It seems Pega is trying to get away from Activex controls and drag and drop from outlook is no longer supported.

If you want to use drag and drop from outlook, change your IE compatibility settings to display in compatibility view... you need to test the application thoroughly as it might impact other areas.

Drag & drop ActiveX control in Pega 7.1.8 has been finalised to be used only for IE 9. So, if you are on any other version of IE (or any other browser), drag & drop ActiveX is not loaded but an HTML5 control is used which does not support drag/drop directly from outlook.

Hi JaydevDoshi,

faced similar issue in Pega 7.1.6 the same has been resolved after importing the HotFix DL-48011, hope this will resolve your issue

Hi All,

How to achieve this functionality in pega 7.1.8 (Drag and drop a mail from outlook).

Anyone knows how to activate active x controls in 7.1.8.

Thanks,

Anto