Discussion
Pegasystems Inc.
US
Last activity: 26 Sep 2022 17:01 EDT
Ask the Expert - Pega Collaboration Tool with Rekha Rani
Join @Rekha.Rani in this month's Ask the Expert on Pega's Collaboration Tool!
Rekha is here to answer your questions September 13 - September 26th!
Make sure to Follow and Subscribe for updates!
Meet Your Expert, Rekha:
Rekha is Sr. Product Manager for the Collaboration tribe. Rekha just completed 15 years at Pega and throughout this journey Rekha has played crucial role in driving some of the critical product capabilities including: Pega Case management, Process engine, Pega Questionnaire, Pega Social, Pega Mobile authoring etc. Currently, Rekha is continuing to drive Pega Social capabilities across Infinity and Launchpad as a Tribe leader for Collaboration tribe.
Message from Your Expert:
Hello! I am so excited to be here to answers your queries, learn, and take the feedback to build a better roadmap for the Collaboration features in Pega.
Ask the Expert Rules
- Follow the Pega Support Center's Rules of Engagement
- This is not a Live Chat - @Rekha.Rani will reply to your questions over the course of the 2-week session.
- Questions should be clearly and succinctly expressed.
- Questions should be of interest to many others in the audience.
- Have fun!
Updated: 19 Sep 2022 9:16 EDT
Pegasystems Inc.
US
Last week to ask your questions about Pega's Collaboration Tool with @Rekha.Rani !
What can she answer for you?
Are you using our Collaboration tool?
Check out how you can collaborate on cases!
Pegasystems Inc.
IN
Hello again,
Here is another short video that demonstrate How to add Search in Pulse widget in Theme Cosmos application.
Hope you find this useful. Please comment here if you would like to see videos of other Collaboration capabilities or if you have questions in general.
Pegasystems Inc.
IN
Here is a short video that demonstrate How to add a Feed Source in Pulse widget in Cosmos Constellation portal. Please share your feedback!
Hope you find this useful. Please comment here if you would like to see videos of other Collaboration capabilities or if you have questions in general.
Pegasystems Inc.
IN
Thank you for the question.
In theme cosmos application you can configure feed sources to be defaulted in Pulse widget from Case type Settings tab under Collaboration or in Work- Section pyCaseFeed (Check the overrides in your application)
In Cosmos Constellation application you can make the changes in respective Pulse rule to mark a feed source as Default.
Hope this is helpful.
Kelly Services
US
@Rekha.Rani Hello Rekha, I have a quick question. Is there a OOTB feature to configure the case id as a link in an email notification, and on click, Pega can take the users to the review harness via the SSO URL of the application? Where can i find OOTB feature about this particular requirement or scenario. Kindly please help.
Pegasystems Inc.
IN
Hi @GiriKonatham,
Thank you for your question.
This functionality should work OOTB for you. Any case links in pulse comment shows up as link in the email notification and opens the case in review harness.
Are you seeing issue with this? Please let us know what release are you on and if there are any customisation at application level.
Regards,
Rekha
Pegasystems Inc.
US
A huge thank you to everyone that has participated and engaged with this month's Ask the Expert with @Rekha.Rani!
Rekha, thank you for sharing your knowledge and for creating this amazing videos to help users who are collaborating with Pega!
Stay tuned for our next Ask the Expert next month!