Closed
Add Email Forwarding Functionality for Email Channel
We have a client requirement for CWT to provide email forwarding functionality.
The basic user story is as follow:
- Within the email pane the 'Forward' (button) displays
- When Forward is selected the Email Forward modal window opens
- 'Forward to:' is empty by default
- Subject line includes FW: (works similarly to reply email subject line)
- Message area - Attachments and entire email thread is included and is read only. Typing is enabled
- New attachments can be added
- Cancel and Send Message buttons display and when selected actions reflect the Email Reply workflow
- Capture the forward action in the Audit trail