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Question

 Sonakshi Behera (s0001)
PEGA
Lead Business Architect
Pegasystems Inc.
US
s0001 Member since 2017 2 posts
PEGA
Posted: Jul 30, 2019
Last activity: Aug 19, 2019
Posted: 30 Jul 2019 7:34 EDT
Last activity: 19 Aug 2019 7:20 EDT
Closed

Forward Email capability within Pega Customer Service Email Interaction flow

Hi, Our customer need a way to forward email threads with attachments (if any) attached to the forwarded email to 3rd party vendors. Currently, Pega Customer Service Email Interaction allows only reply to the emails and not a forward. Has this forward functionality implemented for any other customer? If yes, how can we do that? This is critical for the current operations for the Customer.

Also, their expectation is forward email being similar kind of Reply email window experience as we have in Pega 8.2.3 version onwards.

***Edited by Moderator Marissa to update SR Details*** | ***Moderator Edit-Vidyaranjan: Tagged FDBK ID***

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Pega Customer Service
Support Case Exists

Posted: 5 years ago
Posted: 19 Aug 2019 7:18 EDT
Vidyaranjan AV (Vidyaranjan) Senior Online Community Moderator
Pegasystems Inc.
IN

Hi @s0001 -

I have created a product enhancement request on our internal portal as per the information available in the issue description. The feedback ID is tagged under Related Support Case number. 

Since you are internal employee, you can use the ID as reference to drive and track the progress of the request with the product management team directly.

Thanks!

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