How to resolve a parent case only after child case is resolved?
The parent case is routed to a workbasket first after the user clicks on submit a child case gets created ,now until and unless this child case is not resolved the parent case cant be resolved either.How to achieve this?
Accepted Solution
Updated: 17 Jun 2024 4:06 EDT
Tata Consultancy Services
IN
Maantic Inc
IN
You can add a wait shape with case dependency where until all child cases are resolved checkbox is checked. The wait shape will be connected to the resolve stage. So after all child cases are resolved, only then the parent case will be resolved.
Accepted Solution
Updated: 17 Jun 2024 4:06 EDT
Tata Consultancy Services
IN
Hi @TanyaS58
Please go through below mentioned articles very nice, So that definitely you will good idea.
How to use the Wait shape to create mid-process dependencies
Lock mechanism with case hierarchy
Wait Shape – its Configuration, Usage & Execution
I hope this will help you.
Thanks,
Ashok
TSPI
US
Hi @TanyaS58,
1.In the parent case type go for the automation wait shape step.
2. In the wait shape option select case dependency option we need to select wait for all the child case to resolve check box. (or) uncheck the wait for all the child case to resolve and select any or all in the case type option and select the specific child case which you want to it to be resolved before the parent case starts. and select the check box To be resolved.
Please find the below Screenshots for your reference:
Regards,
Prasad.
Hi @TanyaS58
Please go through below mentioned articles very nice, So that definitely you will good idea.
How to use the Wait shape to create mid-process dependencies
Lock mechanism with case hierarchy
Wait Shape – its Configuration, Usage & Execution
I hope this will help you.
Thanks,
Ashok