Question
IBM
CN
Last activity: 8 Aug 2022 9:20 EDT
why parent case resolved before child case
https://academy.pega.com/challenge/creating-child-case/v4/in/29951
In above challenge, per video, the child case "Service" is not resolved before the parent case "Assistance Request" resolved.
This is mismatch what's told in the related course in
https://academy.pega.com/topic/child-cases/v3/in/29951/30631
it says:
"When processing child cases in parallel, the parent case needs to wait until a child case is complete before the parent case can be resolved."
May I know the reason? Thanks.
Accepted Solution
Updated: 8 Aug 2022 9:20 EDT
Pegasystems Inc.
IN
Hi
In above challenge they mentioned only creating child case. if Parent case needs to wait until child case resolves "then need to use wait shape after create case smart shape "
Wait Shape Configuration:
Select Wait type:- Case Dependency and select the child case for which needs to wait.
Lventur
IN
Based on business scenario Parent and Child case dependency can get change..
Nowhere pega will tell always Parent case needs to be resolved after all child case got resolved like that..
Based on business need if you want you can resolve Parent Case after Child Case got resolved, if not you can resolve the parent case before all child case getting resolved also..
Accepted Solution
Updated: 8 Aug 2022 9:20 EDT
Pegasystems Inc.
IN
Hi
In above challenge they mentioned only creating child case. if Parent case needs to wait until child case resolves "then need to use wait shape after create case smart shape "
Wait Shape Configuration:
Select Wait type:- Case Dependency and select the child case for which needs to wait.