Issue
When attempting to download attachments, they can only be downloaded one at a time.
Symptoms and Impact
Unable to download multiple attachments.
Steps to reproduce
- Open a case with multiple attachments.
- Attempt to download more than one attachment.
Explanation
This is a known product limitation. There are no OOTB options available for downloading multiple attachments.
Solution
Custom functionality would need to be created to retrieve more than one attachment at a time.
For applications leveraging repository storage, it may be possible to retrieve multiple attachment files manually from the repository.
From Pega 24.2 onwards there will be additional functionality that allows all attachments within the scope of a single case to be downloaded at once, in read-only views. This will be available in Constellation deployments only.
Impacted Pega Platform versions
This applies to all versions of Pega Infinity until Pega Platform '24.