Issue
After updating to Pega PlatformTM patch release 25.1.2, the Pega Sales Automation ApplicationTM portal fails to launch. Only the Dev Studio loads successfully.
Error
The following exception is reported in PDC:
Activity pzGetC11nBuildInfo step 3 throws MalformedJsonException.
This exception persists even after restarting the environment.
The error given below appears in Pega logs:
Exception fetching buildinfo.json: com.google.gson.stream.MalformedJsonException: Use JsonReader.setStrictness(Strictness.LENIENT) to accept malformed JSON at line 1 column 8 path $
See https://github.com/google/gson/blob/main/Troubleshooting.md#malformed-j…
com.google.gson.JsonSyntaxException: com.google.gson.stream.MalformedJsonException: Use JsonReader.setStrictness(Strictness.LENIENT) to accept malformed JSON at line 1 column 8 path $
See https://github.com/google/gson/blob/main/Troubleshooting.md#malformed-j…
Steps to Reproduce
- After updating to patch release 25.1.2, verify that the DSS ConstellationPegaStaticURL is configured with the value: https://release.constellation.pega.com/sa/ .
- Attempt to open the Pega Sales Automation application portal.
- Observe that the portal does not launch.
Root Cause
After updating to patch release 25.1.2, the DSS ConstellationPegaStaticURL was configured with the value https://release.constellation.pega.com/sa/.
This DSS value was not aligned with the requirements of the new version. As a result, the Pega Sales Automation Application portal failed to launch.
Workaround
Perform the following action:
Update the DSS ConstellationPegaStaticURL to use the following hotfix URL for patch release 25.1.2:
https://release.constellation.pega.com/sa/25.1.1-HFIX-20251218121108