Scenario

Error

Explanation

Environments

Solution

Scenario

The Export to Excel option does not work when the user opens a report.

Error

Error seen in the tracer file:

[Activity pzRDExportWrapper failed to execute][STACK][com.pega.pegarules.pub.PRRuntimeException: Section 'pzRDExportWrapper' execution error on page '' of class 'Rule-Obj-Report-Definition'. : java.lang.reflect.InvocationTargetException at com.pegarules.generated.html.ra_stream_pzrdexportwrapper_8a003fbd0799660a40b7054ec93dd4aa.execute(ra_stream_pzrdexportwrapper_8a003fbd0799660a40b7054ec93dd4aa.java:121)

Explanation

Third-party defect
fontconfig and its dependency packages when missed in Open jdk environment causes this issue. 

Environments

The problem was reported in Pega Platform versions 8.7.2 to 8.8.3 environments.

Solution

To resolve the issue, install fontconfig and its dependency packages by following the steps given below.

1. Open the JDK environment

2. Run the command yum install fontconfig or the relevant/comparable command to install fontconfig package. 

3. Restart the server.

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