Issue
Users experience a screen freeze that prevents them from performing actions in the application. This issue occurs on Chromium based browsers such as Google Chrome, Microsoft Edge, and so on.
Symptoms
The UI freezes immediately. In some cases, scroll bar works, however, user will not be able to perform any action due to screen freeze.
This blocks replies and other interactions, which can reduce agent productivity.
Impact
The freeze occurs when users take actions in Chromium-based browsers, including Google Chrome and Microsoft Edge. The application works as expected in non-Chromium-based browsers.
Steps to reproduce
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Log into application on the Chromium based browsers (For example, Google Chrome, Microsoft Edge, and so on).
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After some usage of application, user experiences screen freeze
Solution
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Downgrade to the Chromium browser version 152.x or lower as a safest alternate.
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Use Firefox as an alternative browser, which does not reproduce the freeze issue.