Hello, Pega Community! You will notice that we have made some changes around our main Community search and Docs.Pega.Com. You can now filter down your search by jumping to one of the grouped content type…

Learn the Pegasystems Client Support policies.

Learn the answers to commonly asked questions about requesting support.

Using your Pega Account Profile to set up Alerts and Emails Pega continuously works to improve client communication processes.  As such, we have expanded the available tag sets to allow you to get…

Learn the processes and procedures that complement Pegasystems Client Support policies.

Learn how account administrators assign user roles and manage authorized users for their Pega accounts.

If you want to suggest a change to Pega content on sites like Pega Documentation, Pega Academy, and Pega Support Center, you can provide feedback.  When providing feedback, it is important to provide…

Overview of open case statuses for Incidents and Issues Status Name Definition Next Action New-draft When ticket intake has initiated but client has not submitted yet. After 30 days, new-draft tickets…

Understand what account administration is and why it is important.

Learn the support user roles and the permissions that they hold.