Overview of open case statuses for Incidents and Issues Status Name Definition Next Action New-draft When ticket intake has initiated but client has not submitted yet. After 30 days, new-draft tickets…

Find installation and update information by following this documentation roadmap for Pega Platform Infinity 24.1.1 patch release information.

Learn how to troubleshoot Report UI issue after a patch upgrade.

Understand the new InMemory Pipeline archival process and the enhancements it brings with it. Learn to implement the InMemory Pipeline mode of archival to eliminate archival performance issues. The…

Unable to load, implement or run BIX extract rules after updating from Cloud 2 to Cloud 3

Global case search is not working in the interaction portal for older cases

Learn whether multiselect and autocomplete controls support localization of values.

Admin Studio does not display Agents. Agents count is incorrect on Admin Studio.

The Log Streaming to AWS S3 feature in Pega Cloud 3 will receive several improvements and changes in an upcoming Pega Cloud release. This will provide clients with more flexibility and better performance…

Pega has identified an issue with the czThumbnail property, as such we are proactively notifying clients since this issue could lead to the DB increasing in size unnecessarily.     Problem Summary Pega…