This document provides information about configuring the Knowledge Buddy to support Conversational AI (Voice AI and Messaging AI) in Pega Customer Service version 24.2. The configuration enables the …

Creating forms that are accessible to all users, including those with disabilities, is a critical aspect of web design. Accessible forms ensure that users can interact with your site seamlessly,…

When designing for different screen sizes and zoom levels, space is limited. In some Pega use cases, we found that stacking multiple layers was cumbersome, confusing, and disorienting.  Therefore, we made…

All incidents addressed will be implemented within the Pega platform from 8.7.5 up to Infinity ’24.1.3 and will also be in subsequent releases.  All Pega customers and applications on the platform will…

Find installation and update information by following this documentation roadmap for Pega Platform Infinity 24.1.3 patch release information.

Issue   The Group by feature in Constellation grid displays fewer results than expected or returns blank values when the data source is a parameterized data page.   Steps to reproduce   Create a List type…

Accessibility in Traditional Reporting The traditional Reporting module has long served as a vital tool for businesses seeking to analyze data related to assignments, sales, and customer interactions.…

Overview Mastercard is changing Certificate Authority (CA) providers, announcing a transition from Entrust CA to DigiCert CA for secure connections to its services. This change, published in Mastercard’s…

After July 1, 2025, selected versions of mobile apps are no longer available to generate by Pega Platform™. Existing mobile apps will continue to function. This change follows best practices for keeping…

This article guides you through configuring a custom CCaaS adapter for Pega Call built with Constellation '24.2.1 and onwards. Performing these steps implements a custom CCaaS link in your…