Question
Ito
Last activity: 7 Oct 2019 0:41 EDT
Wrap up for Pega Marketing
Hello,all.
I want to wrap up a campaign but I button to wrap up doesn't appear.
Why doesn't button to wrap up a campaign appear??
As a premise,I don't have real customer data and don't need to real campaign.
I want to just confirm if I can use a function on Pega Marketign I implemented.
I think when I use decision table on offer flow to decide customer response(Accept or Reject),
unless customer respond offer, I cannot wrap up campaign??
That's because,unless customer respond offer of offer expired, campaign don't finish.
Pegasystems Inc.
US
Your assumption is correct. Campaigns can't be wrapped up until all offers are complete (either because a customer responded or a wait time for response has expired).
Ito
Now, I want to wrap up a campaign but I don't have customer data.
In this case If I can configure campaign which don't need customer response, I can try wrapping up campaign??
Ito
Thank you for reply Saleem_A.
I can understand!
Now I'm running a campaign and then I want to interrupt running a campaign to add some changes.
In this case,What should I do??