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Work object and case
Are Work objects and cases same?
***Edited by Moderator Marissa to update platform capability tags****
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Are Work objects and cases same?
***Edited by Moderator Marissa to update platform capability tags****
Hello,
A Case is a group of stages , where we configure and understand, how the lifecycle of a casetype(instance of case) goes. Within each stage, a case goes progresses through some required and optional processes.
Work object is an instance of a Case. When you execute or run a Case, you create a Work object.
For ex: You create a Case to get details from a customer. So when Customer A creates his case, Work object 1 is created with details from Customer A. When Customer B creates his case, Work object 2 is created. Case is the same but work objects will be different.
Hi,
In a high level view, work object is the same as a case.
Technically, a work type class will directly inherit Work-Object-, and a case type class will directly inherit Work-Cover-.
You can refer this link for more information: https://collaborate.pega.com/question/work-object-not-covered
Thanks
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