3. Under General tab , "Case-based usage license tracking category" check the prefix type . If you see C- then it will create C- cases if you want to change the "C-" prefix with some other prefix of you choice. then check request and response.
Posted: 2 years ago
Updated: 2 years ago
Posted: 16 May 2021 13:10 EDT Updated: 29 Jun 2021 7:40 EDT
@Bipul Singh Thank you very much it solved the same issue for me though, I wonder how Pega is creating a case in first place when the service package is not pointing to the application where case exists.