Question
Atos
GB
Last activity: 19 Jan 2022 15:36 EST
Work item getting created with prefix C- using pega create case API in 8.5
Hi,
I am trying to create case using pega's OOTB REST API create case POST method but work item is getting created with C- work item. Please see the request and response attached.
Any help would be appreciated.
Accepted Solution
Updated: 29 Jun 2021 7:40 EDT
Atos
GB
Thanks guys for your reply. I found the issue. Access group in service package 'api' was pointing to different application. I changed it to my application and it's working fine now.
Pegasystems Inc.
FR
Can you trace the execution and identify what DataTransform is actually setting C- as your case prefix?
Pegasystems Inc.
IN
1.Under Case type which you are creating
2. Go to settings tab
3. Under General tab , "Case-based usage license tracking category" check the prefix type . If you see C- then it will create C- cases if you want to change the "C-" prefix with some other prefix of you choice. then check request and response.
Accepted Solution
Updated: 29 Jun 2021 7:40 EDT
Atos
GB
Thanks guys for your reply. I found the issue. Access group in service package 'api' was pointing to different application. I changed it to my application and it's working fine now.
Royal Bank of Canada
CA
@Bipul Singh Thank you very much it solved the same issue for me though, I wonder how Pega is creating a case in first place when the service package is not pointing to the application where case exists.