Hi @KavidharsanB16770112,

A work object is the primary unit of work completion in an application, and the primary collection of data that a flow operates on. Workers using an application create, update, and eventually resolve and close work objects. Every work object has a unique ID (property pyID), an urgency value, and a status (property pyStatusWork).

You will be creating a case type in PEGA which will be the structure of a business process which you are trying to solve. Users will be creating cases or work objects for the defined case type.

Lets assume you create a case type for address change. When the end users using it they will create cases / work objects for each request they receive.

Thanks.