Question
Cognizant Technology Solutions
IN
Last activity: 26 Feb 2018 5:30 EST
Why Obj-Set-Ticket RemoveTicketNames is necessary ?
Can anyone explain me why RemoveTicketNames of Obj-Set-Ticket method is required post usage of SetTicketNames of Obj-Set-Ticket method. What will be the impact if I only use SetTicketNames in Obj-Set-Ticket method and later does not use the RemoveTicketNames ?
Pegasystems Inc.
IN
Hi ,
Here is the link which explains the details about why we need to use the RemoveTicketNames after using the SetTicketNames .
https://community.pega.com/sites/default/files/help_v63sp1/Default.htm
Use this method in an activity to set (turn on) one or more tickets, or reset (turn off) one or more tickets.
As a best practice to simplify your application, call the standard activity Work-.SetTicket from your activity rather than reference this method. That activity sets and later resets a single ticket, identified in an activity parameter.
Hi ,
Here is the link which explains the details about why we need to use the RemoveTicketNames after using the SetTicketNames .
https://community.pega.com/sites/default/files/help_v63sp1/Default.htm
Use this method in an activity to set (turn on) one or more tickets, or reset (turn off) one or more tickets.
As a best practice to simplify your application, call the standard activity Work-.SetTicket from your activity rather than reference this method. That activity sets and later resets a single ticket, identified in an activity parameter.
Your application must reset the tickets that it sets to prevent possibly indefinite looping behavior when work items are later resolved. Design your activity or processing sequence to call the Obj-Set-Tickets twice; once to set the ticket and later to reset the same ticket.
Hope this helps..
Thanks,
Sai