Question
igate global solutions
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Last activity: 29 Sep 2015 10:48 EDT
Do we need to do obj-save after obj-set-ticket.
In a activity, using obj-set-tickets w set a ticket of a flow. once it is executed successfully, do we have to do obj-save or not.
Accepted Solution
Pegasystems Inc.
FR
Hi,
In general, the Obj-Save and following Commit will be automatically executed further down during your process (flow), when the flow is reaching the next assignment for example.
Actually it's better to call @baseclass.SetTicket activity instead of using the Obj-Set-Tickets method. If you look at this activity, yes they perform Obj-Save as last step to save the removal of the ticket. The way ticket works is "you have to remove ticket after you set it". Else your case ends up in infinite loop (after case gets resolved, ticket will be again set and flow resumes at ticket in infinite cycle if you just set ticket using Obj-Set-Tickets method once). If you look at Obj-Set-Tickets activity, in step-2 ticket is set and step-3 it's being removed immediately.
Actually it's better to call @baseclass.SetTicket activity instead of using the Obj-Set-Tickets method. If you look at this activity, yes they perform Obj-Save as last step to save the removal of the ticket. The way ticket works is "you have to remove ticket after you set it". Else your case ends up in infinite loop (after case gets resolved, ticket will be again set and flow resumes at ticket in infinite cycle if you just set ticket using Obj-Set-Tickets method once). If you look at Obj-Set-Tickets @baseclass.SetTicket activity, in step-2 ticket is set and step-3 it's being removed immediately.