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 Taras Podoroha (TarasPodoroha) EPAM Taras Podoroha
EPAM
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TarasPodoroha Member since 2014 6 posts
EPAM
Posted: November 27, 2019
Last activity: December 13, 2019
Posted: 27 Nov 2019 6:47 EST
Last activity: 13 Dec 2019 2:57 EST
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What are the minimum requirements for NLP processing of email channel?

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Hi,

We need to know what are the minimum necessary prerequisites for implementing NLP processing of email channel? As described in UTILIZING TEXT ANALYTICS FOR EMAIL ROUTING​ course. This functionality comes OOTB with Pega platform? No additional frameworks are required? Does usage of this functionality require additional licensing?

Best Regards,

Taras Podoroha

***Edited by Moderator: Lochan to update platform capability tags***

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Posted: 2 years ago
Posted: 13 Dec 2019 2:57 EST
Vikas Raidhan (VikasRaidhan) PEGA Senior Manager, Software Engineering, Customer Service Digital
Pegasystems Inc.
IN

Yes, it requires additional licensing. You can talk to your account executive to find out more information on licensing. 

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