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 Taras Podoroha (TarasPodoroha) EPAM Taras Podoroha
EPAM
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TarasPodoroha Member since 2014 6 posts
EPAM
Posted: Nov 27, 2019
Last activity: Dec 13, 2019
Posted: 27 Nov 2019 6:47 EST
Last activity: 13 Dec 2019 2:57 EST
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What are the minimum requirements for NLP processing of email channel?

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Hi,

We need to know what are the minimum necessary prerequisites for implementing NLP processing of email channel? As described in UTILIZING TEXT ANALYTICS FOR EMAIL ROUTING​ course. This functionality comes OOTB with Pega platform? No additional frameworks are required? Does usage of this functionality require additional licensing?

Best Regards,

Taras Podoroha

***Edited by Moderator: Lochan to update platform capability tags***

Pega Intelligent Virtual Assistant Pega Customer Decision Hub Decision Management
Posted: 3 years ago
Posted: 13 Dec 2019 2:57 EST
Vikas Raidhan (VikasRaidhan) PEGA Senior Manager, Software Engineering, Customer Service Digital
Pegasystems Inc.
IN
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Yes, it requires additional licensing. You can talk to your account executive to find out more information on licensing. 

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