Last activity: 11 May 2020 8:50 EDT
wait shape configuration not working because of Report Definition pzGetChildCases
We have a flow where Parent Case should get Resolved when all child cases were resolved , until all child cases were resolved Parent Case will be in wait shape , with wait type as Case Dependency
In our scenario the number child cases were 69 and parent Case got resolved immediately after 50 th child case resolved , We have analyzed and found that the Report Definition pzGetChildCases is pulling only 50 cases , so all the 50 child cases were resolved and parent cases is got resolved .
In clipboard pxCoveredCount is 69 and pxCoveredCountOpen is 19 .
if any of you have faced same kind of situation , Please reply back .
***Edited by Moderator: Pallavi to update platform capability tags***