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Question

 deivit mamani (Deivit)
Rulesware

Rulesware
PE
Deivit Member since 2018 6 posts
Rulesware
Posted: Jan 22, 2020
Last activity: Jun 24, 2020
Posted: 22 Jan 2020 11:44 EST
Last activity: 24 Jun 2020 15:08 EDT
Closed

Wait shape and AllCoveredResolved Ticket

Hi,

In the LSA v8 course, in the chapter Case Processing, I have read that when multiple child cases (different case types) were launched, we need to use the AllCoveredResolved ticket and a Wait shape with a timer that is longer than the time to issue the ticket.

So, I'm not sure if I understood that.

It makes sense to use the timer and the AllCoveredResolved ticket. I mean, it will work; but we don't always know the time for the subcases to finish. So we'll end up setting a super long time to wait.

Is it right? or did I misunderstand something?

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Pega Academy

  • Vitor Alcantara de Almeida
Posted: 4 years ago
Posted: 24 Jun 2020 15:08 EDT
James Adair (JamesAdair)
PEGA
Lead Service Assurance Advisor
Pegasystems Inc.
US

You are correct. Normally a suitable timeout would be configured along with subsequent exception handling processing to avoid infinite wait times.

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