Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID
BachtiarLazuardi Member since 2019 24 posts
Pt Anabatic Technologies Tbk
Posted: Dec 29, 2019
Last activity: Jan 16, 2020
Posted: 29 Dec 2019 6:30 EST
Last activity: 16 Jan 2020 23:00 EST
Closed
Solved

VSTO Outlook Addin Can't Open HTTPS

Hi Everyone,

I need help about VSTO Outlook addin, i can't login through HTTPS domain.
Every login it comes message login unsuccessfully.

But i can login through IP HTTP, is there any port should i check,
to make sure VSTO addin could login from HTTPS domain ?

Does the VSTO addin login depend also on the HTTPS untrusted certificate?
Is any configuration in VSTO that able bypass untrusted site like
when using debugging mode in pega mobile app ?

Thanks
Best Regards, Bachtiar

***Edited by Moderator Marissa to update SR Details***

To see attachments, please log in.
Pega Sales Automation
Security
Support Case Exists

Accepted Solution

Posted: 4 years ago
Posted: 16 Jan 2020 23:00 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

The main problem is the revocation certificate.

Disable checking revocation in Internet Option could resolve this issue.

Thanks enveryone for helping.

To see attachments, please log in.
Posted: 4 years ago
Posted: 29 Dec 2019 10:33 EST
Abhinav Gupta (Abhinav7)
PEGA
Manager, Technical Support - Platform Service Engineering
Pegasystems Inc.
IN

Hi,

If HTTPS doesn't work it means issue with SSL.Did you verify certificate is installed or not.Is it a valid certificate?Please check logs & share the error.

You can add a JVM argument to enable ssl debug logs,-Djavax.net.debug=ssl

Thanks,
Abhinav

To see attachments, please log in.
Posted: 4 years ago
Posted: 31 Dec 2019 0:07 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

Hi Abinav,

I was check the log.
Here is i share PegaRULES. Log,
Sorry i can't upoad logl

2019-12-31 12:00:01,887 [ient-global-threads)] [  STANDARD] [                    ] [         PegaRULES:8] (  platform.message.CoreMessage) WARN    - The message exceeds recommended size of 8000 (Size: 10754). Topic: NM-DATA-ADMIN-OPERATOR-ID. Start of message: Class:Data-Admin-Operator-ID, Type:null, Context:{"StandardAttributes":{"OperatorID":"ac31843x","Nam
2019-12-31 12:00:02,363 [ient-global-threads)] [  STANDARD] [                    ] [         PegaRULES:8] (  platform.message.CoreMessage) WARN    - The message exceeds recommended size of 8000 (Size: 10746). Topic: NM-DATA-ADMIN-OPERATOR-ID. Start of message: Class:Data-Admin-Operator-ID, Type:null, Context:{"StandardAttributes":{"OperatorID":"ac31843x","Nam
2019-12-31 12:00:03,484 [ient-global-threads)] [  STANDARD] [                    ] [         PegaRULES:8] (  platform.message.CoreMessage) WARN    - The message exceeds recommended size of 8000 (Size: 8164). Topic: NM-DATA-ADMIN-OPERATOR-ID. Start of message: Class:Data-Admin-Operator-ID, Type:null, Context:{"StandardAttributes":{"OperatorID":"ac31843x","Nam

Thanks

To see attachments, please log in.
Posted: 4 years ago
Posted: 29 Dec 2019 18:16 EST
Pawan Narain Singh (pawann)
Swedbank AB

Swedbank AB
SE

Hello Bachtiar,

Here is an article on troubleshooting VSTO Outlook add-in, might be useful in your case.

Also, is this issue applicable for a specific environment or has surfaced after a deployment?

Kindly let us know.

Thank you,
Pawan

To see attachments, please log in.
Posted: 4 years ago
Posted: 30 Dec 2019 23:52 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

Hi Pawan,

Thanks for article, i will try.
This issue has suffered when UAT.

Thanks

To see attachments, please log in.
Posted: 4 years ago
Posted: 31 Dec 2019 11:55 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID
Well, this issue comes when our client want to using HTTPS and domain. Previously when developing I doesn't using HTTP. That i concern in this issue is why the VSTO addin can't connect to application server even accessed by internal domain device. One more thing, Is a web service that is only secure if accessed by an internal domain be called have a valid certificate? Thanks
To see attachments, please log in.
Posted: 4 years ago
Posted: 30 Dec 2019 1:29 EST
Anil Ramini (AnilR_SalesAuto)
Pegasystems Inc.
Anil Ramini
Pegasystems Inc.
IN

Hi bachtiar,

Pega Sales Automation VSTO addin doesn't allow you to connect if destination system is not configured with valid ssl certificate. You don't have any configuration option to bypass this. Why can't you use ip:port instead of domain name or valid ssl certificate with domain name? 

 

 

Thanks

Anil R

To see attachments, please log in.
Posted: 4 years ago
Posted: 30 Dec 2019 23:48 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

Hi Anil, 

The system was secure, if only accessed by internal domain laptop or pc.
Our client still want to using HTTPS domain because in their production using same
HTTPS with valid secure SSL Cert.

I tested using their internal laptop

Thanks

To see attachments, please log in.
Posted: 4 years ago
Posted: 31 Dec 2019 2:27 EST
Anil Ramini (AnilR_SalesAuto)
Pegasystems Inc.
Anil Ramini
Pegasystems Inc.
IN

Hi Bachtiar,

As per your comment, system is accessible only with in client private network. So you should connect to network via VPN or pc should be in same client network. Is it correct understanding? Now the question would be, are you trying to launch the outlook addin in the same network (may be using VPN)? 

If you are trying to access the outlook add in with in the same network, then you should not face any issue provided if it is not trusted site.

If I see attached outlook screenshot, Why it is showing outlook "working as offline"? It is not connected to network. When you connect  to network, what is the side panel error you are getting?

 

Thanks

Anil R

To see attachments, please log in.
Posted: 4 years ago
Posted: 31 Dec 2019 2:54 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

Hi Anil,

Ya, i try launch the VSTO using client laptop in same network.
The best schenario is i could access the side panel, but even it trusted site the VSTO have face error "Unable connect to your application".

The server is on rightnow and could connect if we using IP HTTP.
But when i can't accessing using HTTPS

Any port should i check ? and could we move to email ?
if you don't mind.

Thanks

To see attachments, please log in.

Accepted Solution

Posted: 4 years ago
Posted: 16 Jan 2020 23:00 EST
Bachtiar Lazuardi (BachtiarLazuardi)
Pt Anabatic Technologies Tbk
Junior Consultant
Pt Anabatic Technologies Tbk
ID

The main problem is the revocation certificate.

Disable checking revocation in Internet Option could resolve this issue.

Thanks enveryone for helping.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice