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Question

 sharada vangimalla (sharadavangimalla) Staidlogic Pega Developer
Staidlogic
IN
sharadavangimalla Member since 2021 10 posts
Staidlogic
Posted: Mar 28, 2022
Last activity: Mar 28, 2022
Posted: 28 Mar 2022 2:21 EDT
Last activity: 28 Mar 2022 12:26 EDT
Closed

Verify whether the request reached IVR/IVA API "get_contact" or not.

Hi All  

Please help on the one doubt mentioned below.

  • Verify whether the request reached IVR/IVA API "get_contact" or not.

 

Regards,

sharada vangimalla.

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add capability tag***
Pega Customer Service Data Integration
Posted: 1 year ago
Posted: 28 Mar 2022 12:26 EDT
Amit Patel (Amit_Patel) PEGA Director, Application Engineering, Customer Service Digital
Pegasystems Inc.
US

Hi Sharada, OOTB, this integration is done by the  Messaging method in the IVRIVA Service package. You can always trace the REST service to see if it's being invoked. If it does not get invoked, there might be some messages in the PegaRULES logs about why it didn't get invoked. 

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