Question
IQZ Systems LLC
US
Last activity: 6 Jun 2024 13:22 EDT
Value Finder not showing results for Inbound Channels
Hi,
We are using Pega CDH 8.23.0. I am trying to use Value Finder.
We have NBAD configured in our application. Trying to test NBAD with Value Finder. I am running a Value Finder Simulation for a paricular Issue and Group for Web channel using a data set simulation.
Value Finder is not showing results for Web. But for the same simulation audience, issue,group it shows results for Outbound channel eg. Email.
The below points are validated
- ADM models (Web_Click_Through_Rate and OmniAdaptiveModel) are mature enough for the web channel. It has around 5000+ responses
- And there is no engagement policy configured in the NBA Designer for that Issue,group which I am testing. All the default criteria is true. So there are no chances that engagement policy is stopping the offer.
- All the actions in that issue group has the web treatments enabled.
Is there any configuration I have to do to enable the Inbound channel? I tried to test the same issue group for a different inbound channel Retail. Same issue persists.
Kindly provide some suggestions to fix this issue. Attaching the screenshot of Web and Email channel results
Thanks
Nithiya Narayanan
IQZ Systems
Pegasystems Inc.
GB
@planj @Oliver_Wilson is this question you could answer?
Eclatprime Digital Private Limited
IN
Look for the "Channels" section within the value finder rule form.
- Enable Inbound Channel:
- Within the "Channels" section, you should see options for various channels such as Inbound, Outbound, and Batch.
- Check the checkbox or select the option to enable the Inbound channel.
- Save Changes:
- After enabling the Inbound channel, make sure to save your changes to the value finder rule.
- Test Configuration:
- Once saved, you can test the configuration to ensure that the Inbound channel is functioning as expected.
Pegasystems Inc.
GB
Hello, let me see if I can help.
Can I check a few things
1 - Are you running the Value Finder simulation from the Value Finder landing page?
2 - In the dataset you are using to run the simulation against, do you have channel and direction set?
3 - Can you run the same audience through a distribution test, does that give you results also?