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 dharmpal sharma (dharmpals0253) cognizant
cognizant
US
dharmpals0253 Member since 2017 4 posts
cognizant
Posted: January 17, 2019
Last activity: January 29, 2019
Posted: 17 Jan 2019 17:37 EST
Last activity: 29 Jan 2019 6:58 EST
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Update the work basket without using RobotActivity

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Hi Pega team

I need help to explore the options to update case status. One way which we know is using RobotActivity method (using SetCompletionStatus). I want to know if there is alternative to this such as using APIs, if so Please let me know what APIs I can use to update Case status on adhoc basis.

Thanks

DP

***Edited by Moderator: Pallavi to remove proprietary information***

***Edited by Moderator: Pallavi to update platform capability tags***

Case Management Robotic Process Automation
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Posted: 3 years ago
Posted: 29 Jan 2019 6:58 EST
Konstantin Serditov (Konstantin Serditov) PEGA
Pegasystems Inc.

Hi,

If you go into Designer Studio and click Resources > Pega API, there is list of available rest services. There is "Update case" PUT /case/{ID} - please take a look, may be it fits your needs.

Here is also generic article demonstrating how to work with Pega API: https://community.pega.com/knowledgebase/articles/getting-started-pega-api-pega-platform-7

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