Question
Starbucks
US
Last activity: 15 Jul 2020 19:35 EDT
Send Email on RobotActivity Failure
We're trying to send an email when the case fails. Since we can't customize the flow itself for this, I'm attempting to customize pyCompleteAutomation (as indicated here: https://prpc.best/topic/custom-case-issue-resolutions/v1).
However, we can only call a flow action or data transform from here. Originally I was trying to propagate the data to the parent case (which would check for error values on a timer and send email when all values are set). However, this propagation to the parent wasn't working. At this point, I'll settle for sending the email from the child case (by customizing pyCompleteAutomation for the child case). However, I'm unable to find a flow action that successfully sends an email.
The default email account is configured and I'm able to send emails using the SendEmail shape, but I don't know how to use these from within a "flow action".
Any help on how we're supposed to send alerts on robotic activities/cases failing?
We're using RobotManager 8.4.2 and PRPC 8.4.0.
Thanks!
***Edited by Moderator Marissa to update Platform Capability tags****
Nz Police
NZ
Assuming you are trying to customise pyCompleteAutomation Flow Action , you can use SendSimpleEmail OOTB Activity in the Post Processing section under Action Tab of your Flow Action. For this Activity , you need to pass Parameters like Corr Name , Sub etc defined in the rule, it will behave in a similar way , you use SendEmail Smart shape in flow, and sends Email to the users.
Hope this helps.