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Question

 Manikanta Desu (desum)
PEGA
Senior Manager, Consulting
Pegasystems Inc.
IN
desum Member since 2014 4 posts
PEGA
Posted: Feb 27, 2018
Last activity: Mar 13, 2018
Posted: 27 Feb 2018 1:12 EST
Last activity: 13 Mar 2018 11:35 EDT
Closed

Update a Ongoing Case Via service

In our application there is a requirement to send a request to initiate a process at client side . Once that process is complete they will notify back to us Via service and we need to update the same case and alert the user if user is working on the same Case .

What is the best way to achieve this with out locking the case ?

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Data Integration

Posted: 6 years ago
Posted: 13 Mar 2018 7:48 EDT
Prasanth Kumar Kolluru (prasanthkumar)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Team,

When user updates the case you can create a parallel assignment in such a way that the case is updated in one assignment and user updates in other assignment 

We could use the above process if locking mechanism does not fit to you.

Regards

Prasanth

 

 

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