Are you trying to open a case which is already opened by another user within the lock timeout value(default is 30 minutes)? You can check this setting in case type where you can define the time out value(under locking settings). Try editing the time out value according to your requirement and let us know if that helped.
Posted: 1 year ago
Posted: 14 May 2021 11:58 EDT
Alexis Jonathan Hernandez Martinez (AlexisJonathanH6481)