Unable to see case refresh option under case actions
In Pega Infinity '23.1.4 version (In a Pega run instance in PDN exercise- Creating a custom business report | Pega Academy), I am unable to see the case refresh option under case actions. By default, after creating a new case type I am seeing only Follow, Edit details and Change stage (the last 2 being optional actions). Can anyone please tell me why the Actions->Refresh option (which was present in Pega 8.x versions) is not available here? Is it no longer supported?
Accepted Solution
Updated: 8 Jan 2025 23:29 EST
Pegasystems Inc.
US
@Bhumireddy this is correct - Refresh case is only supported in Traditional UI and is NOT supported in Constellation UI - you can refresh the case by clicking on the reload button in your browser. For the screenshot - you are using Constellation UI
Updated: 31 Dec 2024 10:01 EST
Tata Consultancy Services
IN
Hi @ArnabS68,
Did you select Case Type --> Standard (Using Constellation technology) ?
Standard and Questionnaire we can able to Refresh and other actions under Actions Tab of the Case
Only Standard (Using Constellation technology) we can't see, we can only 3 options as you mentioned above.
Do you have any thoughts on this ? @Kamil Janeczek , @RichardMarsot
Thanks,
Ashok
Accepted Solution
Updated: 8 Jan 2025 23:29 EST
Pegasystems Inc.
US
@Bhumireddy this is correct - Refresh case is only supported in Traditional UI and is NOT supported in Constellation UI - you can refresh the case by clicking on the reload button in your browser. For the screenshot - you are using Constellation UI
Capgemini
IN
@Bhumireddy Yes, I selected Constellation.