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Question

 Sougata Biswas (SOUGATA)
Ernst & Young LLP
Tech Lead
Ernst & Young LLP
NL
SOUGATA Member since 2012 5 posts
Ernst & Young LLP
Posted: Jun 7, 2017
Last activity: Jun 13, 2017
Posted: 7 Jun 2017 3:13 EDT
Last activity: 13 Jun 2017 9:39 EDT
Closed
Solved

Unable to see the attachment while using Custom mobile App (PRPC v 7.2.2)

Attachments are not visible while using custom mobile app. But if we check the same case in web from desktop the attachments are available in the case.

Please suggest.

***Edited by moderator: Maryrita, moved to Product Support from Pega Academy***

***Updated by Moderator: Marissa to update categories***

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Mobile

Accepted Solution

Posted: 8 years ago
Posted: 13 Jun 2017 7:40 EDT
Vijaya Kolli (KOLLV2)
PEGA
Senior Principal Demo Engineer
Pegasystems Inc.
GB

Hi,

Is your Case Offline enabled? Right now in Pega 7.2.2 , We can't view attachments in offline using OOTB attachments gadget.

Thanks & Regards,

Vijaya

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Posted: 8 years ago
Posted: 8 Jun 2017 1:34 EDT
Shibani Sahu (ShibaniSahu) Manager, Services Engineering, Case Management
Pegasystems Inc.
IN

Hello ,

Can you please check if "D_AttachmentList " datapage is packaged or not?

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Posted: 8 years ago
Posted: 8 Jun 2017 3:55 EDT
Sougata Biswas (SOUGATA)
Ernst & Young LLP
Tech Lead
Ernst & Young LLP
NL

Hi Shibani,

Thanks for your response. 

I was using Pega's OOTB section "pyWorkAttachmentsFeedElement" and property "pyAttachments" as a source.But after your suggestion I tried with D_AttachmentList as source. As there was an issue while I was trying to set the param "LinkRefFrom", I hardcoded the param value for testing. But the same issue persists. Attachment is available in web browser but not in custom app.

 

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Accepted Solution

Posted: 8 years ago
Posted: 13 Jun 2017 7:40 EDT
Vijaya Kolli (KOLLV2)
PEGA
Senior Principal Demo Engineer
Pegasystems Inc.
GB

Hi,

Is your Case Offline enabled? Right now in Pega 7.2.2 , We can't view attachments in offline using OOTB attachments gadget.

Thanks & Regards,

Vijaya

To see attachments, please log in.
Posted: 8 years ago
Posted: 13 Jun 2017 9:39 EDT
Sougata Biswas (SOUGATA)
Ernst & Young LLP
Tech Lead
Ernst & Young LLP
NL

Hi,

Thanks for your input. My case was offline enabled. After disabling it's working.

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