Unable to see assignments created from different application in myworklist
Dear all,
We have there application, named "AppCase", "AppA" and "AppB"
Both App and AppB builds on AppCase application and reusing a case type saved in AppCase.
The case type has two steps (Create and Review). Review assignment is set to a worklist of particular operator.
When a user creates a case on AppA, the assignments routes to the worklist of the operator and accessible but only if the user logs in the same application (in case it is AppA). If the user logs in AppB, then there is no assignment.
What I would like to be able to access the assignment from AppB as well but somehow worklist filters the assignments based on the application they got created (even If the case gets created on the build on app)
I tried to add workpool definition of AppA and AppCase to the access group of AppB but it didn't helped.
I also tried to create an overarching application and set AppB and AppA as build on apps, given all the access roles but still no result.
My questions are,
1- Why it is not getting listed from the worklist when we login to AppB?
2- Is the approach we are taking is feasible or not ?
3- We are build on cosmos theme and so remote case types are no option. Do we have any other method with out creating integration in between them (like creating a "Review" case from AppA on AppB via PegaAPIs and waiting the result of review on AppA) ... ?
Dear all,
We have there application, named "AppCase", "AppA" and "AppB"
Both App and AppB builds on AppCase application and reusing a case type saved in AppCase.
The case type has two steps (Create and Review). Review assignment is set to a worklist of particular operator.
When a user creates a case on AppA, the assignments routes to the worklist of the operator and accessible but only if the user logs in the same application (in case it is AppA). If the user logs in AppB, then there is no assignment.
What I would like to be able to access the assignment from AppB as well but somehow worklist filters the assignments based on the application they got created (even If the case gets created on the build on app)
I tried to add workpool definition of AppA and AppCase to the access group of AppB but it didn't helped.
I also tried to create an overarching application and set AppB and AppA as build on apps, given all the access roles but still no result.
My questions are,
1- Why it is not getting listed from the worklist when we login to AppB?
2- Is the approach we are taking is feasible or not ?
3- We are build on cosmos theme and so remote case types are no option. Do we have any other method with out creating integration in between them (like creating a "Review" case from AppA on AppB via PegaAPIs and waiting the result of review on AppA) ... ?
What do you think ?
Thank you