Question
Virtusa Corp.
US
Last activity: 29 Nov 2016 17:11 EST
Unable to install Pega 7.2.1 Personal Edition on Windows 10 due to CreateProcess error=216
When I try installing Pega PRPC Personal Edition 7.2.1 on Windows 10, it gives me the following error. I've tried a good number of times to install it and I get the same issue again and again.
BUILD FAILED
D:\Program Files\Java\pegaGuiInstallerTemp\build.xml:141: The following error occurred while executing this line:
D:\Program Files\Java\pegaGuiInstallerTemp\build.xml:19: Execute failed: java.io.IOException: Cannot run program "D:\Pega\PRPCPersonalEdition\pgsql\bin\initdb" (in directory "D:\Program Files\Java\pegaGuiInstallerTemp"): CreateProcess error=216, This version of %1 is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher
I've tried installing it with the latest version of JDK (jdk1.8.0_111) as well as the one (jdk1.8.0_66) provided with the Installer and it still gives me the same issue.
Appreciate if this issue can be addressed to.
Accepted Solution
Pegasystems Inc.
US
Ah, I think I see the problem, you're using a 32bit version of Windows 10. It seems likely that this is why the installation is not working.
Pegasystems Inc.
US
Pega 7 PE requires a 64 bit OS - your screenshot shows you're on a 32-bit version of Windows 10, as Nick cited earlier:
"Intel-based personal computer or laptop with at least 2 GB of free RAM running any supported 64-bit version of Microsoft Windows. For a list of supported versions, see the Platform Support Guide."
Accepted Solution
Pegasystems Inc.
US
Ah, I think I see the problem, you're using a 32bit version of Windows 10. It seems likely that this is why the installation is not working.
Pegasystems Inc.
IN
Hi
I think PEGA support Windows 10 only for clients system ( end user ) . But for server system it is not supported. Perhaps thats the reason you are not able to install it. May be you can try Windows 7
Others can comment .
Pegasystems Inc.
US
That certainly used to be the case (Windows 10 was not supported for Personal Edition), but the current PE Install page states "Intel-based personal computer or laptop with at least 2 GB of free RAM running any supported 64-bit version of Microsoft Windows. For a list of supported versions, see the Platform Support Guide."
However, the Platform Support Guide doesn't even list Windows 7 as a supported version (but that should work).
That error certainly suggests that it's not compatible. I will see if I can find any more information about this.